Help & how-to

Getting started, everyday how-tos, and answers to the questions we hear most. Can't find it? We're one email away.

We reply within one business day

Start here

The fastest way to get value in week one.

1. Add your vehicles

Add rego, make, model and type — most operators add a whole run in under ten minutes.

2. Turn on pre-starts

Switch on the daily driver check so it's logged against each vehicle, not on paper.

3. Switch on alerts

Enter rego, insurance, COI and service dates and let MechTrack chase the renewals.

Prefer a walkthrough? Explore by product and request a live demo — we set it up and show you.

Questions & answers

Tap a question to expand it.

Getting started
How do I get started?

Sign up, add your first vehicle, then switch on pre-starts and renewal alerts. Or ask us for a live demo and we set it up and walk you through it.

Can I try it before I commit?

Yes — start on Lite Start and move up any time; your data comes with you. Request a demo from the Explore page and we'll set you up.

How many users can I have?

Unlimited users on every plan — no per-seat fees.

Vehicles, pre-starts & defects
How do driver pre-starts work?

Turn on the daily pre-start for a vehicle. Before they roll, the driver taps through it on their phone; any fault becomes a defect with a status, logged and dated against the vehicle.

Can I add trailers, forklifts and equipment too?

Yes — the register covers trucks, trailers, forklifts, utes and the gear on them, with service, rego and inspection dates against each.

Alerts & compliance
How does MechTrack track rego, insurance & COI?

Enter the dates once per vehicle. MechTrack shows everything coming due before it lapses and flags anything overdue. It's a record-keeping tool and reminder — not compliance advice — and requirements differ by state.

Does it track driver licences and medicals?

Yes — licences and expiries (and medicals where relevant) in one view, so you know a driver is current before you hand over the keys.

Billing & plans
How much does it cost and how do I pay?

Flat monthly, unlimited users, published prices: from $59/mo (Lite Start) to $299/mo. Trade, Workshop and Office are $99/mo; +W is $199/mo, ex GST. We'll confirm the payment method when you sign up.

Can I change plans later?

Yes — move up or down any time; your data stays with you.

Workshop
Does Workshop sync to Xero?

Yes — an accepted quote becomes a GST invoice and syncs to Xero; the figure quoted is the figure invoiced, and stock already drawn isn't deducted twice.

+W (Wreckers)
Does the parts store take payment?

No — by design. Buyers enquire and you ring back to confirm; no gateway, no card data, no chargebacks.

Does the parts catalogue tell me what fits?

No — it's a naming aid, not an interchange database. It answers what a part is called, never what else it fits.

Account & data
Who owns my data?

You do. MechTrack hosts and backs it up to run the service; you can export your records. See the Terms and Privacy Policy for detail.

Is my data backed up?

The software runs scheduled backups as an aid to recovery. We also recommend you periodically export and keep your own copies of records you're legally required to hold.

Still stuck?

Email us and we'll sort it — within one business day.

sales@mechtrack.com.au